Know what your patients want, before the diary does.
Every conversation on your front desk is counted and sorted: when people get in touch, what they came for, how many became bookings, and what it couldn't answer. Nobody keeps a spreadsheet.
"How much is laser for the underarms?"
"Do you do anything for acne scarring?"
"Are you open on Saturdays?"
"Can I move Thursday to next week?"
Illustrative figures. Your demo has the same Insights tab, built from its own conversations: open your desk and pick Insights.
A short summary in your inbox.
The week in a few lines, and the questions it couldn't answer. Add an answer once, from the desk, and it knows it from then on.
43 conversations, 12 bookings captured, 11 confirmed by the team. 19 came in out of hours, mostly Sunday evening.
Bookings captured were up from 9 the week before. One aftercare concern was flagged and handled on Tuesday.
It couldn't answer:
- Do you offer a payment plan?
- Is there parking for a minibus?
- Can my daughter come with me?
Small changes that come straight from what patients ask.
Cover the right hours
If Sunday evening is your busiest time for new enquiries, you know it, rather than guessing. The desk answers then, and your team picks up on Monday with everything written down.
Put the answers on your website
When the same question keeps landing in Couldn't answer, it is usually missing from your site. Add it once to the desk, then to your website, and the question stops.
See what turns into bookings
The share of enquiries that became a booking, week against week, so you can tell whether a change to prices, offers or opening hours made a difference.
Counts, not people.
See it with your own numbers.
Your demo already has an Insights tab. Use it for a few days and it fills in.