WhatsApp, Instagram, web chat, your contact form and the phone, answered in minutes from your own website, day and night. It books consultations, your team confirms them, and nobody waits until Monday.
A patient finds you at nine on a Sunday evening, wants to know whether you treat something and what it costs. On most clinic sites that means a contact form, and the enquiry waits until somebody opens the inbox. By then they have asked two other clinics.
On whichever channel they already use: WhatsApp, an Instagram message, the chat on your website, or a voice note.
From your own website, your treatments and your prices. If you are closed it says so, takes their details and tells them when the team will be back.
Name, mobile, what they want and when, already on your desk. One tap to confirm, and the patient gets the time by text or on WhatsApp.
WhatsApp, Instagram, web chat and your contact form land in one list, sorted by what needs a person rather than by arrival time.
When nobody picks up, the caller leaves a message. Within seconds the desk shows the recording, a transcript and their number, and a text has already gone back. You know what they wanted before you ring.
New patients, next sessions in a course, and reschedules. It takes the request, your team confirms it in one tap, in your own diary or booking system.
Out of hours it says you are closed and helps anyway. It never promises a call back "today" at ten at night, and its replies are paced like a person's.
A worried patient is never advised by software. Concerns are answered kindly, flagged straight away, and wait at the top of the desk until someone has dealt with them.
Pick up any conversation and reply yourself. The agent steps back, and your reply goes out on whichever channel the patient used.
Anything it cannot answer from your website lands in a list. Add the answer once and it knows it from then on, or mark it not relevant. It gets better every week, and it never guesses.
Patients write in their own language and get replies in it. Your team reads every message in theirs and replies in theirs, and sees exactly what was sent.
What people want, which treatments they ask about, and when they get in touch, with a weekly summary. Most clinics are surprised by the out-of-hours share.
Every conversation is counted and sorted, so you can see where enquiries come from, what they ask about and when, without anyone keeping a spreadsheet.
It answers from your website and from what you tell it. Clinical judgement stays with your practitioners, every time.
No new diary, no moving your patients across, no retraining the team. The front desk sits alongside whatever you book in today.
The receptionist takes the request: name, mobile, treatment and the time they'd like. Your team checks the diary they already use and confirms in one tap, and the patient gets the confirmation by text or WhatsApp. Nothing in your diary changes.
Some systems let approved apps add appointments. With those, confirmed bookings can go straight into your calendar, with your team still approving each one. We'll tell you on the discovery call exactly what's possible with yours.
If you're on a paper diary, a shared inbox or a calendar that was never meant for a clinic, our own clinic CRM gives you an online diary, a contact card for every patient with their full history, and reminders by text and email, set up for how clinics work. The front desk books straight into it, so nothing needs copying across. We set it up for you, and can bring your existing patient list across.
More at flowsmartsuite.com ↗It takes the request and your team confirms it in the system you already use. Where you see a dot, confirmed bookings can also go straight into your diary.
The phone answers your line and comes with a free week. The desk adds every written channel. All prices are per month, plus VAT, with no setup fee.
A number of your own that answers when you can't. Forward your line to it and the calls you were missing get picked up.
Or take the whole front desk, with every written channel answered too.
The same answering line, on the plan you already have. It is priced per clinic, so a group can put a line on the branch that takes the calls and not on the others. Messages with a line is £149. Front Desk with a line is £249.
300 minutes a month are included whichever way you buy it, shared across your lines, then 20p a minute. Recordings, transcripts and the post-call text are included, not an extra.
30 day rolling contract. Cancel any time. And a full refund if you are not getting value in the first 30 days.
Additional clinics are £140 a month each, up to five in total; six or more is priced on the group. The phone line is £50 a month per clinic on top of any plan, or £60 a month on its own. 300 minutes a month are included, then 20p a minute. All prices plus VAT.
On Messages, bookings are added up and billed once a month. Only the first twenty are charged, so the most you can pay is £299 including the £99. Above ten bookings a month Front Desk costs less, and the phone line can be added to either.
The same way your demo was built: treatments, prices, team and hours.
Consultation fees, deposits, parking. The things patients ask that your site does not say.
WhatsApp, Instagram, a chat box on your site, and call forwarding, set up together on one call.
You watch the first week on the desk, and we tune it with you from what it couldn't answer.
No. It covers the times nobody can get to the phone or the inbox, which for most clinics is evenings, weekends and the middle of a busy treatment day. Your team still confirms every booking and handles anything clinical.
It introduces itself as your clinic's assistant and writes like a good receptionist, at a natural pace. If someone asks directly, it says it is the clinic's digital assistant and that the team confirms every booking personally.
Instagram messages come in through your business account. On your website it appears as a chat box, the same one you saw on the picture of your homepage in your demo. We set both up for you.
On Front Desk, calls you miss forward to us: the caller leaves a message and you get the recording, a transcript and their number on the desk, with a text already sent back. With a phone line added, the agent answers the call itself. Every call is recorded, transcribed and summarised, and that is included rather than an add-on, kept 30 days by default.
No. It works alongside Pabau, Fresha, Phorest, Cliniko, Timely, Google Calendar, Outlook, Wix or a paper diary, and you confirm bookings wherever you already keep them. With some systems, confirmed bookings can go straight into your diary. See which.
It answers only from your website and what you tell it, and anything it cannot answer goes to the Couldn't answer list rather than being guessed. You can take over any conversation at any moment.
Our main database is in London. Some of the services the desk runs on, such as the AI, voice and messaging providers, also process data outside the UK, always under UK GDPR safeguards, and we can give you the full list. You remain the data controller and we act as your processor, under a data processing agreement we sign with you before you go live. How long records are kept is your setting.
Our support team, based in the UK, California and the Philippines, so someone is on hand around the clock. James leads discovery and set-up with every new clinic, and the same team stays with you after you go live.
No minimum term. It is a 30 day rolling contract, you can cancel any time, and if you are not getting value in the first 30 days you get a full refund.
England's licensing scheme is still waiting, Scotland has its own law, and a high-street campaign puts face-to-face consultations in the spotlight. What it means for how you answer enquiries.
EnquiriesMost clinic enquiries arrive when nobody is at the desk. What the research says about reply speed, and what you can do about the evening and weekend gap.
RegulationBotulinum toxin is a prescription-only medicine, so it can't be advertised to the public. A plain-English summary of the ASA and CAP position, and how to promote consultations instead.
Reply to the email your demo came in, or send us a message. A twenty-minute discovery call is enough to show you everything.
