Built by people who run operations, not a chatbot company.
FlowSmart Suite builds AI front desks for small businesses that live on enquiries: clinics first, then garages and trades. Each one is built for the business it serves, from its own website, and tuned with the owner once it is live.
A UK-led team, with support around the clock.
FlowSmart Suite is led by James Pigott, who has spent his career as an interim commercial and digital transformation director, running CRM and customer operations programmes for telecoms, retail, financial data and satellite businesses. The common thread was always the same: make sure every customer gets answered, and that nothing falls between teams.
FlowSmart brings that discipline to independent clinics, at a price that makes sense for them. The receptionist answers from your own website and your own rules, books consultations for your team to confirm, and shows you exactly what patients are asking.
James leads discovery with every new clinic: what you need, how your team works, and what good looks like. Behind him is a support team in the UK, California and the Philippines, so between the three time zones someone is always on hand, day and night, to keep your front desk running and help your team.
Where we get to know your clinic and get you live.
Part of the same team, on a different clock.
Part of the same team, on a different clock.
Three time zones between them, so someone is on hand around the clock.
Four things we won't compromise on.
Built from your website
Not a template with your name on it. Your treatments, prices, team and hours, read from your own site, with the gaps filled in by you.
It only says what is true
It never diagnoses, never promises results and never invents a price or a free slot. Clinical judgement stays with your practitioners.
Your team stays in charge
It takes requests and your team confirms them. You can take over any conversation at any moment, and it steps back.
No lock-in
A 30 day rolling contract. Cancel any time, and a full refund if you are not getting value in the first 30 days.
FlowSmart Suite is a trading name of RJP Group Ltd, registered in England and Wales, company no. 05937783. Registered office: 124 City Road, London EC1V 2NX.
Our main database is in London, and the providers we use outside the UK work under UK GDPR safeguards. You remain the data controller and we sign a data processing agreement with you before you go live.
The front desk is one part of FlowSmart Suite. See everything we do at flowsmartsuite.com.